Sound familiar?
Nobody remembers why that server exists.
It has been running for six years, and turning it off feels riskier than leaving it alone.
Every ticket is one more invoice.
So people stop reporting the small stuff, and the small stuff stops being small.
One person holds the whole thing together.
An employee or a contractor, and if they quit tomorrow nobody else can log in.
You outgrew whoever set this up.
What worked at ten people is not keeping up now that you are forty.
Nobody can tell you what is actually included.
The invoice says one number, and somehow there is always a second one.
All five are what a monthly IT contract is supposed to prevent.
What is actually included in managed IT support?
Monitoring and patching on every machine we look after, security software with a 24/7 team behind it, unlimited remote support with no per-ticket fee on Guard and above, and a real person on the phone. We keep an inventory of what you own and what it runs, which sounds dull until the day you need to know whether a machine is still under warranty.
Why does unlimited remote support matter more than it sounds?
When help costs money by the minute, people stop asking. Small problems grow quietly, staff invent workarounds, and you find out at the worst possible time. Making remote support unmetered is not generosity, it is how we hear about the printer that has been failing for three weeks.
What happens in the first month of managed IT?
We document what you have, because almost nobody has that written down. Then we fix the things that would hurt most if they broke, usually backups that were never tested and accounts belonging to people who left. Big changes wait until we understand the business, not the other way round.
When should you not hire a managed IT company?
If you have three laptops, no server, no compliance requirement and no staff, you probably do not need a monthly contract yet. We will say so. A brand that only ever says yes is not giving you advice, it is quoting.
What do people ask before choosing managed IT support?
- How is this priced?
- Per device, per month, published on the site rather than quoted behind a meeting. On-site work is charged separately by the hour and quoted in advance, never as a surprise line on an invoice.
- Is there a long contract?
- No multi-year lock-in. If the service is not worth the money you should be able to leave, and knowing that keeps us honest.
- Do you take over from our current IT person?
- Often, and it usually goes better when they are part of the handover. We document what exists before changing anything, which protects both of us if something was holding the place together quietly.
- How fast do you respond?
- The phone is answered 24/7 and technicians are available weekdays 8am to 6pm. Most issues are resolved remotely the same day.
- Do you support Macs?
- Yes, alongside Windows. Mixed offices are normal and pretending otherwise just means somebody's machine goes unmanaged.
Where do we provide managed IT support?
We cover the towns listed below, with a page for each. Each page covers what we typically find in that town, because a warehouse off Route 28 and a five person firm on Maple Avenue do not have the same problem.
How do I get started?
Start with a fifteen minute phone call. You describe what is annoying you and we tell you whether we are the right fit.
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