Most of it is fixed without anyone driving out
The large majority of day to day issues are resolved remotely, usually the same day. On-site is for the things that genuinely need hands on the equipment, and we quote the time before anyone gets in the van.
Slow computers usually are not a hardware problem
Before recommending you replace anything we look at what is actually running, because a new machine that inherits the same configuration is slow again within a month. Sometimes the answer really is new hardware, and then we say so.
Printers deserve their reputation
Most printer problems are drivers, network addressing or one machine's configuration rather than the printer. Almost all of it can be fixed remotely once you know which of the three it is.
New starters and leavers
Setting up a new person should be a repeatable half hour, not an afternoon of trying to remember what the last one had. Getting that written down also means leavers are properly closed off, which is a security fix disguised as an admin one.
Common questions
- Is there a limit on how often we can call?
- No. Remote support is unmetered on the monthly plans, deliberately, so that nobody weighs up whether an issue is worth reporting.
- Can you help staff working from home?
- Yes, their work machines are supported the same way wherever they are.
- Do you fix personal computers?
- Not as a rule. This is business support, and mixing personal machines into it makes both the billing and the security boundary messy.
- What if we need someone on site today?
- Say so when you call. We schedule same day where we can and tell you honestly when we cannot, rather than agreeing and then not turning up.
- Do you supply hardware?
- We can, and we are equally happy for you to buy it yourself. We will tell you what to get either way, since specifying it correctly is where the value is.
Computer and helpdesk support by town
Each page covers what we typically find in that town, because a warehouse off Route 28 and a five person firm on Maple Avenue do not have the same problem.
Start with a phone call
Fifteen minutes. You describe what is annoying you and we tell you whether we are the right fit.
Other services