Papa Bear exists because of a gap that anyone running a small business here will recognize. On one side there is the independent who is excellent right up until they are on holiday, ill, or too busy. On the other there is the national provider where you are a ticket number and every visit is an invoice.
We built the middle. A real team with proper tools and monitoring, kept deliberately local so that when something needs a person in the room, that person is twenty minutes away rather than in another state.
The service area is a real limit
Every plan that involves a person in the room sits within about 30 miles of Ashburn, and we turn that work down outside it. Promising same day on-site coverage across three states is how you end up delivering it in none of them.
Cub is different, because nothing about it needs a visit. It is remote monitoring, remote patching and remote ransomware protection, so it works the same in Fairfax as it does in Phoenix. We serve clients anywhere in the country on Cub, and plenty of them do not need anyone on site at all.
We publish our prices
Almost nobody in this industry does, and the reason is usually that the price depends on what they think you will pay. Ours is on the pricing page. If it does not suit your business, you have lost thirty seconds instead of three weeks.
Where the security discipline comes from
The people looking after your network come out of cybersecurity and compliance work, not out of break-fix. That is why the security page reads the way it does, and why things like backup testing and access reviews are in the plan rather than sold to you later as an upgrade.
Compliance work is kept separate on purpose. If your business has defense contracts and CMMC obligations, that is a different service with different people, and we will point you to a specialist rather than quietly widen the scope of an IT contract.