Managed IT · Ashburn, Virginia · 30 mile radius

When your computer breaks, call Papa Bear.

Papa Bear looks after the computers, networks, email, and security for small businesses across Northern Virginia. One flat price per device. Someone answers at any hour, and when it needs a human in the room, we drive out.

Call (571) 260-6292 Get a callback

Answered 24/7. Technicians available weekdays 8am to 6pm.

Your IT guy shouldn’t be your nephew

Sound familiar?

Nobody knows how it was set up. The person who built your network left two years ago, and the passwords left with them.
The backups probably work. Probably. Nobody has actually tried to restore one.
You avoid calling for help. Every call is a new invoice, so small problems wait until they are big ones.
It'll get fixed Thursday. Your IT person is part time, and your printer broke on Monday.
People who left still have access. Their email still works. So does the shared drive.
Security is whatever got bolted on. Antivirus from one vendor, email filtering from nobody, and no one watching either.

Papa Bear fixes all six for one flat monthly rate.

Fixed fast

Most problems solved remotely, same conversation

24/7

The phone is answered

Protected

Firewall, backups and multi-factor, managed

Insurer ready

The controls underwriters ask about, in place

Flat rate

One monthly price, no surprise bills

What does Papa Bear look after?

Papa Bear looks after everything a small business needs to work on a Monday morning. No modules, no add-ons that turn out to be the important one.

Helpdesk that answers

Your people call one number and get a person. No ticket portal, no queue position, no waiting until Tuesday.

Computers and servers

Setup, patching, monitoring, and replacement planning, so machines get retired on a schedule instead of on a bad morning.

Networks and Wi-Fi

Firewalls, switches, and access points that we own end to end. If the internet is out, we are already on it.

Microsoft 365

Email, Teams, SharePoint, licenses, and the identity side that most small businesses have never properly locked down.

Backup you can restore

Backups get tested, not just configured. A backup nobody has restored from is a hope, not a plan.

Security, the six that matter

Multi-factor, endpoint protection, email defense, tested backups, phishing training, and offboarding that actually removes access.

See how each one works →Everyone is asking about security →

Why is it called Papa Bear IT Services?

The name is the model: we are local, we answer, and we do not leave. A papa bear is not the biggest thing in the forest because it is loud. It is because it is paying attention and it is close by.

We also charge one predictable number so that calling us is never a decision your staff have to weigh up.

Local, genuinely

Everyone we serve is inside 30 miles of Ashburn. That is a deliberate limit, not a marketing line.

Calling us is free

Remote support is unlimited and never metered, so staff report problems early instead of waiting until it is expensive.

Plain English

Monthly summaries you can read without a translator, and no jargon used to end a conversation.

We hand things back

Your accounts, your licenses, your data, documented. Leaving us should be easy, so staying is a choice.

Where does Papa Bear work?

Papa Bear works roughly 30 miles out from Ashburn. If you are on this list, a technician can be with you the same day.

Ashburn, VA Sterling, VA Leesburg, VA Herndon, VA Reston, VA Chantilly, VA Centreville, VA Fairfax, VA Vienna, VA McLean, VA Manassas, VA Gainesville, VA Woodbridge, VA Arlington, VA Alexandria, VA Springfield, VA Purcellville, VA

How do you tell us what is broken?

Fill in this form and a person calls you back the same business day. No sequence of nurture emails, no demo booking flow, no discovery call about a discovery call.

If it is urgent, skip the form.

(571) 260-6292

Answered 24/7. Technicians available weekdays 8am to 6pm.

Looking for something else?

Under 25 people?

Cyber Grants Alliance, a nonprofit, awards in-kind cybersecurity grants. No cost to you.

Apply for an in-kind grant

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