The part your staff actually experience.
One number and one email address. A person answers, takes the problem, and owns it until it is closed. Most things get fixed remotely inside the same conversation.
Remote support is unlimited, with no per-ticket charge and no hourly meter. That matters more than it sounds. When help costs money by the minute, people stop asking, small problems grow quietly, and you find out about them at the worst time. On-site visits are charged separately at $145 an hour plus $72.50 an hour travel, quoted in advance.
More on helpdesk support →
Hardware managed on a schedule instead of by surprise.
New machines arrive set up, encrypted, and joined to your systems. Existing ones get patched, monitored, and tracked so you know what you own and how old it is.
We keep a replacement plan with dates on it. A five year old laptop is a budget line if you plan for it, and an emergency if you do not.
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The layer nobody thinks about until everything stops.
We manage the firewall, switches, and access points as one system, with configuration backed up off site. If a device dies we can rebuild it rather than reinvent it.
Guest Wi-Fi stays separate from the network your business runs on. Card readers, cameras, and building systems do too.
More on networks and Wi-Fi →
Where most small business risk actually sits.
Email, Teams, SharePoint, and OneDrive, plus the license management that quietly wastes money when nobody is watching it.
Multi-factor on every account, conditional access where it fits, and an offboarding process that removes access the day someone leaves rather than the quarter after.
More on Microsoft 365 →
Judged on restores, not on green ticks.
Endpoints, servers, and Microsoft 365 all get backed up, because Microsoft protects their infrastructure and not your deleted files.
We test restores on a schedule and tell you the result. A backup that has never been restored from is an assumption with a dashboard in front of it.
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Not a product. A set of things being true.
Endpoint protection, multi-factor, patching, admin rights kept to the people who need them, and phishing training your staff will not resent.
We are candid about the ceiling here. This is strong small business hygiene, and it stops the attacks that actually happen to businesses your size.
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