Accounts outlive the people who had them
Every organisation we take on has active accounts belonging to people who left, and often a board member who can still read everything. A written offboarding step is worth more here than any product.
Donor and member data is worth protecting properly
It is attractive, it is often irreplaceable, and it frequently lives in one person's account rather than anywhere organisational. That is a security problem and an ownership problem at once.
Small teams wearing several hats
Usually one person handles IT alongside their actual job. Taking that off them is often the most appreciated part of the engagement, and it removes a single point of failure.
Grant funded means predictable cost matters
A flat monthly figure is easier to budget and to report against than unpredictable invoices. We publish the rate so it can go in a budget before a conversation.
Common questions
- Do you offer nonprofit pricing?
- Talk to us. There are also substantial nonprofit discounts on software you may already be paying full price for, which is often the bigger saving.
- Board members have access to everything. Should they?
- Usually not to operational systems. Governance oversight and day to day access are different things, and separating them protects the board as much as the organisation.
- Our database is in one staff member's account. Is that bad?
- Yes, because if they leave or lose access the organisation loses its records. Moving it to organisational ownership is straightforward and urgent.
- Can volunteers get email addresses?
- Yes, and the important half is a process for closing them again. Nonprofit licensing usually makes the accounts inexpensive; the discipline is the hard part.
- We were given old computers. Can you set them up?
- Often yes, and we will be honest when a machine is too old to be safe. A donated computer that cannot receive security updates costs more than it saves.
- A funder is asking about data protection. Can you help?
- Yes. Funders generally ask about access control, backup and what happens after an incident, all of which we can put in place and document.
Where we do this
These are the towns where this kind of business actually clusters. We work across the whole 30 mile area, so if you are somewhere else on the list, call and ask.
Start with a phone call
You describe what is annoying you. Fifteen minutes, no discovery-call ritual.
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